Ketogoapp charged extra after trial, how can I dispute unauthorized payments?

Xolvie Resolution Specialist April 05, 11:58 am

If Ketogoapp charged you extra after a trial and you want to dispute it,

Understand why this happened first;

• KetoGo trials are still subscriptions
• They auto-renew unless canceled before billing
• Charges after trial usually mean:
– Subscription wasn’t canceled in time
– Multiple add-ons were activated
– Delayed payment was collected later

This is one of the most common complaints.

Verify the charge properly;

• Check:
– Trial start & end date
– Exact charge date
• Take screenshots of:
– Trial offer (if available)
– Payment transactions
– Account subscription status

You need this for disputes.

Act immediately with KetoGo;

• Contact support and write:
– “I was charged after a trial without clear consent. I request a full refund.”
• Include:
– Account email
– Transaction details
– Proof/screenshots

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.

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