I purchased a Kerastase hair serum from an official seller, but when it arrived, the bottle was broken. I immediately requested a replacement, yet despite multiple follow-ups, the issue still hasn’t been resolved.
Kerastase, do you not have quality control? How can you ship a damaged product to a paying customer? I should not have to struggle this much just to get what I already paid for. It’s been days, and I’m still waiting for a response.
I have a busy schedule, yet I now have to waste time dealing with this issue. Kerastase, fix this immediately! Has anyone else had this problem? I expect a resolution now!
I purchased the Kerastase Densifique Cure Densite serum from Trendyol for $165 USD. I had been using the older packaging of the product for about a month without any issues, but I experienced a serious problem with the new bottle I received today. Each time I tried to apply the product to my hair, i...
I purchased the Kerastase Specifique Bain Prevention anti-hair loss shampoo from Sachane, expecting it to reduce my hair fall as promised. Instead, I experienced the exact opposite—my hair loss actually increased after using this product. I paid ₺1000 for a 250ml bottle, and sadly, it did nothing bu...
I purchased the Kerastase Nutritive Split End Sealer, expecting it to repair and seal split ends as advertised. However, after using it, I saw absolutely no difference in my hair. The product did not work at all, despite following the instructions carefully. I spent ₺1,359 on this product, and I am...
I purchased Kerastase Genesis Hair Serum to help with hair loss, but instead of improving the situation, it actually made my hair fall out even more. Every time I use it, I notice excessive shedding, which is the exact opposite of what this product is supposed to do. Additionally, I find it complet...
I ordered the "Olaplex No. 3" product from Sephora, but when I checked the barcode in the product verification system, it showed that the item is not registered. This raises serious concerns about the product's authenticity. I have attached the relevant images for review. I need Olaplex to investiga...
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