Our Ferroli combi boiler was first installed by İzmir Artı Teknik Buca service. After about three years of use, our combi broke down today, and we called the central service to report the issue. Following our call, an appointment was created with Artı Teknik Buca service, which had carried out the initial installation. However, although Artı Teknik Buca themselves did the installation, they refused to provide service by saying that they do not serve our region. I find it unacceptable that a service that installed the device in our home now claims that they do not cover this region when there is a malfunction. After this refusal, we contacted another authorized service/central Ferroli service, but we were again told that they do not serve our area. As a customer who had the device installed by your authorized service, I expect Ferroli to immediately assign an authorized service to my address and ensure that the malfunction is repaired as soon as possible. I kindly request that the responsibility for the installation and after‑sales service of the device be taken seriously and that my combi boiler be repaired without any further delay.
Our Ferroli combi boiler hasn't been working for three weeks, leaving us in the cold during the winter months. We have asked Izmir Ayaz service shop for help, but they haven't delivered the parts they said they would. On top of that, they don't answer our calls and questions, so we have no idea how ...
I'm not happy with the authorized service that Ferroli gives. Even though the warranty was still valid, they wouldn't replace my broken combi boiler. Even worse, the service technician they sent did more damage to the unit's plugs and cables. Because of this, my house no longer has heat or hot water...
There was a malfunction in the brand new stove and combi boiler that was to be installed in my house. These products were assembled for the first time with zero construction. When we came to install the combi boiler, we were informed that the fault was due to electricity, so the electrician we calle...
I bought a Ferroli combination boiler, the room temperature hasn't worked right for months, and when I call customer service, they always give me the runaround. They keep telling me that they got my request and that someone will be there soon to fix it, but it never happens. I've been told things li...
Our Ferroli Bluehelix Trio 24-c combi boiler, which we started using in April 2023, is not being replaced by Ferroli despite repeated failures. Although it was said to be a simple and trouble-free model, it has failed 6 times in less than two years; all sensors and cards have been replaced; this tim...
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