I fell ill and am facing health issues before my flight was reserved via JustFly. What happens if I cancel it?

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Xolvie
Xolvie Resolution Specialist November 22, 2023 9:53 am

If you have purchased a non-refundable ticket through JustFly and must cancel your trip for medical reasons, unfortunately, JustFly will not be able to issue a refund for your purchase. You may be able to get some leeway from JustFly, though, if you can prove your medical condition with official paperwork. Typically, this is evidenced by a letter from your doctor or other medical professional. If your situation aligns with their policies and requirements, you may become eligible for either a refund or a flight credit. If you want to learn more about the application process, necessary qualifications, and possible outcomes, you should get in touch with JustFly directly.

If, on the other hand, you have a refundable ticket, getting your money back is typically less of a hassle. If you have health problems and need to cancel your flight, you can get your money back if you purchased a refundable ticket. However, please be aware that even if your tickets are refundable, there may be a processing fee. To defray administrative costs, a processing fee may be deducted from your refund.

Contact JustFly directly for accurate information and guidance. Depending on your unique circumstances and ticket information, they can offer you personalized support.

If you believe a situation was unfair, Xolvie is the place to voice your perspective. File your complaint now!

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