I purchased a flight ticket from the JustFly website, totaling $1000. Additionally, I bought insurance to protect my ticket in case of any possible plan changes. When I faced an emergency and needed to cancel my flight, I called customer service through the website. A representative named Alice Mir*** demanded an extra $168, assuring me I wouldn't lose my money, and issued E-credit vouchers. Reluctantly, I paid the amount and rescheduled my flight. However, the next day, upon checking my reservation status, I discovered no changes had been made, but the fee had been deducted from my credit card. JustFly customer service denied making such a call or charging the fee. I was clearly scammed. It seems the scammers obtained my flight information and contact number from the JustFly website. There are already numerous complaints about this issue. I demand compensation for my losses.
On December 27, 2023, I had to cancel my MUC Munich, Germany to SFO San Francisco, CA flight due to a traffic accident. As usual, I had purchased a protection plan for this flight. During my conversation with a customer representative, I was told there would be a small deduction and the rest of the ...
On February 4, 2024, I purchased a United Airlines trip from Paris (PAR) to New York (NYC) for February 14, 2024, via JustFly. However, two days later, a sudden change in my work schedule forced me to postpone the journey for four days. When I phoned customer service to seek the change, they demande...
At first, I booked my flight with JustFly since it appeared to be the most budget-friendly option among all the Expedia options. Unfortunately, compared to booking with a trustworthy airline, the final price was higher due to all the hidden fees. The cost of our international ticket did not even inc...
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