My flight was rescheduled, and I asked for a refund from JustFly because the new timing didn't work for me. It's been a while, and there's still no sign of the refund. How can I handle this delay?

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Xolvie
Xolvie Resolution Specialist November 22, 2023 9:53 am

It's important to know that when you book through a third-party service like JustFly, they usually have their own rules and fees. To deal with this delay, do the following:
• Talk to JustFly's customer service: Get in touch with JustFly's customer service again. Print out your confirmation number and flight information. Ask where your refund is and let them know you're worried about the delay.
• Know the Fee Policies: Remember that third-party agencies may charge fees for their services, especially if they help you change or cancel flights. Make sure you understand how they handle fees.
• Keep Track of Your Communications: Make sure you keep track of all the times and dates you talk to JustFly representatives, as well as their names. These records may come in handy if you need to take the matter to a higher level.
• Waiting times can be annoying, but refunds can take a while to process because of different administrative steps that need to be taken. When you talk to JustFly, be patient but persistent.
• File a Complaint: If you think that JustFly isn't doing enough to address your concerns, you might want to file a complaint through Xolvie or another social complaint platform. This might sometimes get the company's attention and lead to a solution.

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