Tango Withdrawal Issue

I am writing to report an issue with a diamond withdrawal on Tango Live that has not been resolved. I use Tango Live on an Android phone and on 19 October I requested a withdrawal of diamonds worth around 91 USD via Tipalti. In the transaction history it clearly shows that this withdrawal for 91 USD was declined, while another withdrawal for 140 USD was completed successfully. Although the withdrawal for 91 USD was declined, my diamonds were not returned to my Tango account and until now the balance has not been corrected. I have already contacted Tango support but I only received automated AI responses that did not provide any real help or solution. I request that Tango Live immediately investigates this issue, returns my diamonds for the declined 91 USD transaction to my account, or otherwise completes the withdrawal successfully. I expect a clear explanation of what went wrong and a manual, non-automated response so this problem can finally be resolved.