Jack & Jones Sneakers Tear After Minimal Wear as Boyner Rejects Warranty Claim

I purchased a pair of Jack & Jones sneakers from the Boyner Van store. Since March, I have worn the shoes very sparingly—only once a week, and at times going several weeks without wearing them at all. Despite this, severe deformations and tears developed in a short amount of time along the shoe's key stitching and fabric stress points. The shoes were subjected to no impacts, rough use, or harsh external factors; they were used completely normally and carefully.

I noticed this issue about three weeks ago and dropped the shoes off at the Boyner store roughly two weeks ago to be sent for inspection. Following the inspection, I was simply told—without any explanation—that the shoes were not covered under warranty and that I should come to the store to pick them up. No explanation, either written or verbal, was provided as to why the defect was classified as user error.

I find it completely unacceptable for such severe tears to occur after so little use, and I consider this a manufacturing defect or a recurring product flaw. I am deeply dissatisfied with both the product quality and the inspection and communication process. Therefore, I demand a full refund for the purchase price of the shoes to resolve my grievance.