On 16/09/2024, I purchased my invoiced iPhone 15 Pro device from the masterfone store of pttavm.com. While there is no problem with the device, a white light appears at the bottom of the screen of my device without any drops or anything. I have attached the photos. Since the device is under importer warranty, Apple Turkey does not support the device and does not solve the problem. The Apple service called miservice, which I have an agreement with Masterfone, examined the device and said it was a user error and asked for ₺13500 for the screen replacement. I am applying to consumer rights to seek my rights without paying this fee. Although my device is under Apple warranty, Apple Turkey's failure to support the device is completely victimizing. Their explanation is that the device is not supported in Turkey. It is obvious that the problem of my phone is not a user error and there is no impact on the device, I want my problem to be solved.
I purchased an iPhone 16 Pro Max from the Apple Store in the U.S. and registered it after arriving in Turkey. However, shortly after, my phone’s screen turned completely white, making it unusable. When I contacted Apple Turkey’s technical service, they informed me that my device is not covered unde...
On November 13, 2023, I purchased an iPhone 15 Pro Max from MediaMarkt. When the camera malfunctioned, I sent it to Gürgençler for warranty service. Today, I received a response stating: "Dear Ali Poyraz Cay, your device is not covered under warranty and is eligible for paid service." I completely...
On August 11, 2025, I purchased an iPhone 16 Pro Max from Vatan Bilgisayar in Muğla. About 10 days after purchase, I began experiencing serious camera issues. Photos have a strong yellow tint, the resolution appears low, and the front camera in particular takes visibly poor-quality pictures. When I ...
Due to numerous and serious issues with my iPhone 15 Pro Max—such as speaker crackling, screen freezing, battery malfunction, device not powering on, not holding charge, and excessive heating—I submitted it to the service. However, despite the device being completely defective and almost non-functio...
I submitted my iPhone 15 Pro Max to KVK service on [insert delivery date] due to multiple serious hardware and performance issues. These included speaker crackling, screen freezing, battery malfunctions, charging failures, overheating, and at times the phone wouldn’t even power on. Despite all these...
Comments