I purchased a brand-new iPhone 13 on January 26, and just a few days after taking it out of the box, I started experiencing problems. As of January 28, the Face ID feature on my phone suddenly stopped working. The fact that such a malfunction occurred when the device was only four days old strongly suggests that this is not due to user error but rather a manufacturing defect. I purchased the device from a retailer called Selta GSM, and my invoice number is aaa2026000000086. When I contacted Apple regarding the Face ID issue, I was told directly to “contact the place where you purchased the device.” However, I believe this issue is manufacturer-related, and a defect appearing this quickly in a brand-new device is unacceptable. I request that both Apple and the seller take responsibility for this issue and that my device with the Face ID failure be replaced with a brand-new unit, or alternatively that a full refund be provided. I expect a prompt solution that resolves my grievance without further delay.
I purchased an iPhone 13, and within just one month, it started having serious issues. The battery drains on its own, the phone won’t make calls or connect to the internet, and it overheats extremely fast. I contacted Apple customer service, but instead of providing real solutions, they just brushe...
I bought a brand-new iPhone 14 on 13.11.2024, but the device turned out to be defective. They sold me a faulty product. Two days later, I took it to the technical service, where they confirmed with a report that the phone was broken and defective. When I returned to the store for an exchange, they s...
On July 5, 2024, I purchased an iPhone 13, but I quickly noticed an issue with the earphone accessory—my voice does not transmit to the other party during calls. I reported the issue within the first month, and in August, the store where I purchased it sent the phone to Apple for warranty repair thr...
I purchased a brand-new Apple iPhone 13 in Starlight color from a reputable electronics shopping site. I was the one who opened the sealed box in front of the delivery courier and had a damage report prepared. Upon inspection, I noticed a manufacturing defect in the phone's back casing, where paint ...
On 31/08/2025, I purchased an iPhone 13 from the Turkcell Store and from the very first day, I have been experiencing serious issues such as overheati...
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