iPhone 13 Face ID Stopped Working After Four Days

I purchased a brand-new iPhone 13 on January 26, and just a few days after taking it out of the box, I started experiencing problems. As of January 28, the Face ID feature on my phone suddenly stopped working. The fact that such a malfunction occurred when the device was only four days old strongly suggests that this is not due to user error but rather a manufacturing defect. I purchased the device from a retailer called Selta GSM, and my invoice number is aaa2026000000086. When I contacted Apple regarding the Face ID issue, I was told directly to “contact the place where you purchased the device.” However, I believe this issue is manufacturer-related, and a defect appearing this quickly in a brand-new device is unacceptable. I request that both Apple and the seller take responsibility for this issue and that my device with the Face ID failure be replaced with a brand-new unit, or alternatively that a full refund be provided. I expect a prompt solution that resolves my grievance without further delay.