iPhone 17 Pro Max Faulty Motherboard Leads to Major Customer Complaint

I purchased an iPhone 17 Pro Max in September 2025, and within less than three weeks, the device started shutting down on its own. During a test at the Apple Akasya store, it was determined that the device had a faulty motherboard. Despite this, no replacement was provided, and I was instead directed to Teknosa. However, the Teknosa store at Akasya Mall refused to replace the device, even though Apple had issued a report.

Being informed about the DOA (dead-on-arrival) report and the possibility of a device replacement only after the fact—when otherwise my motherboard would have simply been replaced—also caused additional inconvenience. Throughout this process, I received conflicting information from different Apple stores. Eventually, at the Apple Zorlu Center, the motherboard was replaced, but during this repair, my device was scratched.

Additionally, I was made to wait for hours in the store with my baby, and a manager even told me, “Do not come to the Apple Store again,” which was extremely disrespectful and completely unacceptable in terms of customer service.

Later, when I tried to sell my device, it was returned because the replaced motherboard was an international part. As a result, I suffered a significant financial loss. I originally purchased the device for $2,970. If the motherboard had been replaced with a domestic (local) part, I could have sold the device for around $2,475, but due to this process, I was only able to sell it for $1,799.

Since December 2025, I have experienced both time and financial loss. From a brand like Apple, I received neither customer satisfaction nor professionalism. Due to the inconsistent process between authorized sellers and Apple stores, the scratches on my device during service, the installation of an international motherboard, and the inappropriate behavior of staff, I have been seriously wronged.

I request that my grievance be fully resolved and that my financial losses be compensated.