Instamatch blocked my account after a big win — how can I restore my access?

If Instamatch blocked your account after a big win and you want to restore access and protect your winnings;

Confirm the block and gather details;

• Note when the block happened and any in-app message shown (blocked, suspended, under review, etc.)
• Check your email (including spam) for any security, KYC, or violation notice
• Take screenshots showing your account status and remaining balance/winnings

Contact Instamatch Support immediately;

• State clearly that your account was blocked after a major win
• Provide your username/user ID, registered email/phone
• Mention the win amount, game/match, and date & time
• Attach screenshots of your balance, win history, and blocked screen

Ask them to;

• Explain the exact reason for blocking your account
• Inform you if it’s due to KYC verification, security checks, or suspected violation
• Unblock your account after verification
• Release or allow withdrawal of your legitimate winnings
• Provide a ticket number and a clear resolution timeline

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.