My Account Was Blocked After Withdrawals and Withheld Winnings

On 1 June 2026, while playing the Ice Fishing game in the Evolution section on Instamatch365, I won 31,000. After that, I played the Monopoly game and won approximately 13,600, so my total balance on the platform was around 43,600. Following these winnings, I requested a withdrawal of 17,000. In the system this transaction appeared as successful, but no money was credited to my bank account. I then made a second withdrawal request for 13,000, which also did not reach my bank account and was not credited back to my gaming account, so I was unable to access this amount in any way. Shortly after these transactions, around 00:30 a.m. on 2 June 2026, I was suddenly kicked out of the game page, and when I tried to log in again I saw a message that my account had been blocked. I contacted Instamatch365 customer service, but they only informed me that my account was permanently blocked and that they could not do anything, without giving any valid or detailed explanation. I have evidence that my account was blocked while there was a significant amount of money in it and that the successful withdrawal did not reach my bank. I clearly state that I have not done anything wrong or acted against the game policy. I request that my Instamatch365 account be reactivated and that the full balance I earned, including the 17,000 that was marked as successfully withdrawn but never received, the 13,000 that neither reached my bank nor returned to my gaming account, and the remaining amounts in my gaming account, be paid to me without further delay.