Ininal App Login Error Blocks Account Access and Locks Funds for Over a Year

I have been unable to log in to my long-standing İninal mobile app account for about a year. Even though I enter my correct password, every attempt triggers the error "We cannot process your transaction right now, please try again later," and the app will not open. Because the app restricts screenshots and screen recording, I cannot capture visual proof of the error.

Since this is an older account, I do not know the exact balance remaining, but my inability to access the account prevents me from using any potential funds. I would like to emphasize that my registered phone number exists in İninal's records, though I am withholding it here for security reasons. I reside in Izmir.

I request that İninal investigate the cause of this login failure, restore my account access, and allow me to retrieve any funds remaining in the account.