I am unable to access my old Efootball mobile account, which was registered under the email address c***********@gmail.com**. I had made approximately 500₺ worth of in-game purchases on this account. Today, when I tried to log in, even though I entered my email address correctly, the system repeatedly prompted me to create a new account instead of recognizing my existing one.
I attempted to reset my password using the reset link and successfully created a new password, but I still cannot reach my old account. Each login attempt leads me back to the same issue. I have never deleted, transferred, or changed anything related to my account or device. I am currently trying to access the app from Ankara.
I request urgent support to regain access to my original account and to ensure that my in-game purchases and progress are not lost. I expect Konami to restore my account promptly and provide a clear explanation of why this issue occurred.
Hello, about a week ago, I lost access to the email address linked to my eFootball Konami account, and because of that, I’ve been unable to complete the data transfer to a new device. No matter how many times I’ve tried, nothing has worked. I know my Konami user ID, but even with that information, ...
My Efootball account, linked to the email m*********@gmail.com**, was recently stolen. On social media, a user named “tks” contacted me and asked for some of my details. After I provided this information, my account was hacked, and I have not been able to log in since. When I reached out to Konami c...
My KONAMI eFootball mobile account was hacked last night. I had made in-game purchases totaling ₺209 — one for ₺20 and another for ₺189. My account also included the player Burak Yılmaz. The account was linked to my Google account (Yu**************@gmail.com)**. When I tried to log in last night, I...
I am unable to transfer my old Efootball (PES Mobile) account from my previous Android device to my new iPhone. I originally played the account in 2021 using the email d********@gmail.com**. Currently, I live in Istanbul and downloaded the game again on my iPhone via the App Store. However, when I t...
I purchased 3,250 coins worth ₺850 in Konami e-Football, and while the amount initially appeared in my account, it vanished after logging out and back in. I have repeatedly tried to resolve this, but the funds have not been restored, nor have I been able to initiate a refund successfully. My email ...
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