Ininal Customer Service Delays Unfreezing Account and Withholds Locked Balance

While actively using my İninal card and app, my account was blocked and completely closed in 2025 without any explanation. Because the app blocks my access, I cannot view my balance, and since the card is unusable, I have no way to withdraw my remaining funds.

I have contacted İninal customer service multiple times following the block. Although representatives repeatedly assured me that work was ongoing and that they would resolve my issue, nearly a year has passed, and the company still has not returned the money in my account.

This unexplained freeze leaves me unable to use my money or receive clear information. I demand an immediate, full refund of my remaining balance without deductions or delays. Furthermore, I request a clear, written explanation detailing why they closed my account access.

For security reasons, I am not sharing my personal or account details here; I will provide them directly once an authorized representative reaches out to me.