On July 6th, I placed an online order with IKEA, eagerly anticipating the arrival of my items. However, despite making the payment on time, my package is nowhere to be found. Horoz Lojistik, the carrier company, appears elusive and unreachable, adding to my frustration. I tried several times to contact IKEA customer service, providing them with my order number (130607231052736), hoping for a quick resolution. Unfortunately, IKEA appears unresponsive and unconcerned about my situation, leaving me dissatisfied with their customer service. As a long-time IKEA customer, I never expected to have such a problem with their delivery service. The lack of urgency in addressing my concerns is disheartening. IKEA must take immediate action to locate and deliver my package as soon as possible.
161409252288936 161709259743576 These orders, placed on September 14 and 17, 2025 with the above tracking numbers through Ikea’s online store, are shown as dispatched via Horoz Logistics. However, more than two weeks have passed and the items have neither been shipped nor delivered to me. Despite my...
I ordered items from IKEA on August 29, 2023, with delivery scheduled for September 6, 2023, through Horoz Logistics. My products have still not been delivered as of September 18, 2023. Despite numerous attempts to contact the delivery company, no response has been received. When I contacted IKEA cu...
For our delivery with the reference number 112003232205186, we paid a shipping fee of 500 TL. However, despite their promise to deliver it yesterday, they did not. Horoz Logistics is handling the delivery, but despite charging for delivery, IKEA is not taking any responsibility. To make matters wors...
number 213011231534726, which, according to the tracking information, has been marked as delivered, unfortunately, I have not received any of the items from this order. distressing to see that the tracking status indicates "delivered," but the products have not reached me. I understand that logistic...
I ordered things from IKEA on June 16, but Horoz Lojistik tried several times but couldn't bring them to me. Both the call center and Horoz didn't answer when I called. After two weeks of waiting, I told them I couldn't get the products because I wouldn't be at the address anymore and asked for a re...
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