I purchased this Norsborg sofa from IKEA due to its removable covers, which are ideal for my pet. Now I find out that production has ceased. I did not care that the covers were in poor condition because I believed I could replace them at any time. But this report? Major downer! On top of that, the covers are so worn out and have even lost their color, severely undermining my confidence in IKEA's quality. Despite the 10-year warranty and shopping assurance from a major brand like IKEA, I paid a premium price for these couches that day, and I no longer wish to use them in their current state. I'm not okay with the current situation. I anticipated superior service and product durability. I'm seeking assistance to overcome this disappointment. IKEA must take action and address this mess.
We bought a Norsborg couch from IKEA three years ago, but after just one year, the line was taken off the market. To make things even worse, the "seat cover" is no longer made. We're disappointed that IKEA doesn't sell replacement parts for a product they guarantee for ten years. The cover is gettin...
Two years ago, I purchased a corner sofa from the Norsborg series. The color of the seat has faded significantly, and I'd like to change it. I'm astounded at how a two-year-old fabric can transform into this. Ikea representatives no longer stated that the Norsborg series is no longer in production a...
I chose the Kralstad sofa model from IKEA because it emphasized that the covers could be changed, which is a sustainable feature. But since the product has been taken off the market, I can't find new covers for the sofa. This situation is very disappointing, and it makes me feel like I can't trust t...
I purchased a sofa from IKEA Turkey three years ago, which came with a 10-year warranty. Recently, the seating area of the sofa noticeably collapsed, and upon inspection, it was clear that the internal frame had broken. I contacted IKEA’s service team, and they confirmed both the sagging and the bro...
The Söderhamn turquoise sofa I purchased from IKEA completely faded in color after some time. I requested an expert to inspect the issue, and while the expert acknowledged that the color had indeed faded, they rejected my claim because the warranty period (2 years) had expired by just 4 months. What...
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