We bought a Norsborg couch from IKEA three years ago, but after just one year, the line was taken off the market. To make things even worse, the "seat cover" is no longer made. We're disappointed that IKEA doesn't sell replacement parts for a product they guarantee for ten years. The cover is getting old, and we would pay for a new one, but when we called IKEA, we were told that the product is no longer available. This is not okay with us. Even if IKEA stops making a product, they should still offer spare parts for ten years as promised. As customers, we're disappointed that IKEA doesn't stand behind their products, and we hope they'll do something to fix this. We want IKEA to change their policies and keep making spare parts for their products even after they've been taken off the market. We are going through very sad and stressful times because of this problem.
I purchased this Norsborg sofa from IKEA due to its removable covers, which are ideal for my pet. Now I find out that production has ceased. I did not care that the covers were in poor condition because I believed I could replace them at any time. But this report? Major downer! On top of that, the c...
Two years ago, I purchased a corner sofa from the Norsborg series. The color of the seat has faded significantly, and I'd like to change it. I'm astounded at how a two-year-old fabric can transform into this. Ikea representatives no longer stated that the Norsborg series is no longer in production a...
The Applaryd 3-seater sofa I bought from IKEA is the worst thing I've ever bought. Even though the box wasn't damaged, when my family and I opened the product, we saw a deep scratch on the profile. When I called IKEA to make a change, they told me that the 10-year warranty only applies if they handl...
I chose the Kralstad sofa model from IKEA because it emphasized that the covers could be changed, which is a sustainable feature. But since the product has been taken off the market, I can't find new covers for the sofa. This situation is very disappointing, and it makes me feel like I can't trust t...
The Couch & Single Bed we bought from IKEA in 2014 and enjoyed for years developed a fault two years ago. We realized the product is no longer in stock, and IKEA doesn't produce it anymore. However, IKEA customer service, being sensitive to the issue, stood by the customer and didn't leave the produ...
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