The Söderhamn turquoise sofa I purchased from IKEA completely faded in color after some time. I requested an expert to inspect the issue, and while the expert acknowledged that the color had indeed faded, they rejected my claim because the warranty period (2 years) had expired by just 4 months. What I don’t understand is that the sofa didn’t suddenly fade after 2 years and 4 months—it had been fading over time. Now, the color is unrecognizable. This is clearly a manufacturing defect, and it’s baffling that despite the expert confirming the fading, no product replacement was offered. Is IKEA offering such low-quality sofas just to sell additional covers? I urgently request a product replacement and will never consider buying a sofa from IKEA again.
We purchased an Eskilstuna two-seater sofa from IKEA. Within less than a year, despite being rarely used, the fabric started to fade. Upon inspection, IKEA acknowledged it as a product defect and replaced it with a new one. However, within another year, the same issue occurred again. This time, I wa...
Two years ago, I purchased a corner sofa from the Norsborg series. The color of the seat has faded significantly, and I'd like to change it. I'm astounded at how a two-year-old fabric can transform into this. Ikea representatives no longer stated that the Norsborg series is no longer in production a...
After buying the covers for the Vimle model 3-seater sofa from IKEA in July 2022, we noticed that the fabric was getting yellow. We had to pay more to replace the covers in November, hoping that this would be a long-term fix. Even though the sofa is kept in a room that doesn't get direct sunlight, t...
I purchased this Norsborg sofa from IKEA due to its removable covers, which are ideal for my pet. Now I find out that production has ceased. I did not care that the covers were in poor condition because I believed I could replace them at any time. But this report? Major downer! On top of that, the c...
I purchased two three-seaters and one two-seater sofa from IKEA a few months ago. Despite careful use, one of the three-seater sofas developed deformation, as seen in images and videos. I contacted customer service and sent emails, but they dismissed it as user error with a brief message after their...
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