On August 17, 2022, I went to the Izmir IKEA store and bought a 2-piece Ektorp sofa and a 3-piece Ektorp sofa. But the product's bottom covers keep coming off the velcro, and the cushion covers also keep coming off. The top and bottom cushions of the sofas wore out very quickly, and I am soooo fed up fixing them all the time. I told the customer service staff at the IKEA store in Izmir what was going on. The photos and the bill were also shown. "He told me that I had a problem with this product and that I needed to make a change." I also told you I wanted to buy your "applaryd" model again. Even though my friends said they would help, the expert friend who came to my house did not even take out the cushions, let alone sit on the sofas, because she said it would be bad. Is it illegal to use the product in a clean way, or do my sofas have to be torn, scratched, and broken before they can be taken away?
On December 28, 2023, I purchased an ARMREST ESKILSTUNA SOFA (three-seater) from the IKEA Bayrampaşa Store. The independent reclining seat sections of the sofa have collapsed. Additionally, the frame makes creaking noises, and the zippers on the foam sections of the backrest malfunction, causing the...
After buying the covers for the Vimle model 3-seater sofa from IKEA in July 2022, we noticed that the fabric was getting yellow. We had to pay more to replace the covers in November, hoping that this would be a long-term fix. Even though the sofa is kept in a room that doesn't get direct sunlight, t...
On August 23, 2023, I purchased a Friheten corner sofa set from IKEA's Ümraniye store. Although the sofa has been used only occasionally in a guest room, it began to pill heavily in less than a year. I reported the issue to IKEA. The assigned staff member stated that such wear and tear is common wit...
I bought two Kivik model sofas from the IKEA website, along with a chaise lounge to go with them. I assembled the products myself, and afterward, I noticed a color tone difference on the chaise lounge. I called IKEA customer service, explained the situation, and sent photos via email. They sent an i...
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