Grab has been a somewhat letdown cab company. They regularly overpay for rides, and the level of service is appalling. Drivers routinely overlook the assigned pick-up points, therefore forcing consumers to trek to wherever they choose to stop, usually far from the original place. I have waited more ...
Actually, I expected far better; I had a horrible experience with Grab in Malaysia. I ordered lunch on the app, and the driver noted it as delivered; yet, I had to wait an additional twenty minutes to really get it. I had to toss the food since by the time it arrived it was absolutely inedible and s...
For almost six months, I have been trying to cash out the remaining balance from my Grab driver app; it feels as though I am circling without any end in sight. Their customer service crew appears unable of correctly interpreting messages or handling the real problem. Every time I get in touch, they ...
Dealing with Grab's refund policy has been a total mess. Recently I paid for a ride, and although the driver never showed up due to a technical issue, the fare was debited from my account. I contacted Grab's customer care right away hoping for a quick fix. Rather, I received flimsy answers and point...