I purchased an ESKILSTUNA sofa bed from the IKEA store in 2023, which was confirmed to have a manufacturing defect. An expert approved a replacement, yet no action has been taken by the store. Over the past weeks, I have made numerous attempts to resolve the issue, including repeated calls to customer service, where I was assured that the store would be informed, but no response or progress has been made. I also submitted an official request through IKEA’s website to ensure a record of my concern, but this too has gone unanswered. After exhausting all available channels and receiving no resolution, I am now preparing to escalate this matter to the consumer court. I request immediate action on the replacement or, at the very least, a formal response. This lack of responsiveness is unacceptable and does not reflect the standards I expect from a reputable company like IKEA.
On December 28, 2023, I purchased an ARMREST ESKILSTUNA SOFA (three-seater) from the IKEA Bayrampaşa Store. The independent reclining seat sections of the sofa have collapsed. Additionally, the frame makes creaking noises, and the zippers on the foam sections of the backrest malfunction, causing the...
On October 4, 2025, the Songesand model bed I purchased from IKEA’s website suddenly broke while I was sleeping, and I fell to the floor. The product is still under warranty (purchase date: December 2024). It has been about three weeks since the incident, yet my issue has not been resolved, and no p...
On September 18, 2023, I purchased furniture from IKEA and requested assembly service, which I later canceled on September 21, 2023. However, I have not received a refund for the assembly fee since that date. I've contacted customer service several times and even visited the store, but I've received...
On September 27, 2024, I purchased two Ivar side units from IKEA. The items were delivered to my residence via cargo, but unfortunately, they were defective. After contacting IKEA customer service, I returned the faulty side units along with the middle units they were screwed into. Despite more than...
I ordered items from IKEA on August 29, 2023, with delivery scheduled for September 6, 2023, through Horoz Logistics. My products have still not been delivered as of September 18, 2023. Despite numerous attempts to contact the delivery company, no response has been received. When I contacted IKEA cu...
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