IKEA Ignored My Request to Replace Defective ESKILSTUNA Sofa Bed

I purchased an ESKILSTUNA sofa bed from the IKEA store in 2023, which was confirmed to have a manufacturing defect. An expert approved a replacement, yet no action has been taken by the store. Over the past weeks, I have made numerous attempts to resolve the issue, including repeated calls to customer service, where I was assured that the store would be informed, but no response or progress has been made. I also submitted an official request through IKEA’s website to ensure a record of my concern, but this too has gone unanswered. After exhausting all available channels and receiving no resolution, I am now preparing to escalate this matter to the consumer court. I request immediate action on the replacement or, at the very least, a formal response. This lack of responsiveness is unacceptable and does not reflect the standards I expect from a reputable company like IKEA.