On December 28, 2023, I purchased an ARMREST ESKILSTUNA SOFA (three-seater) from the IKEA Bayrampaşa Store. The independent reclining seat sections of the sofa have collapsed. Additionally, the frame makes creaking noises, and the zippers on the foam sections of the backrest malfunction, causing the foam to be exposed. Despite these defects, IKEA classified the issue as user error and excluded it from the warranty. They suggested I repurchase the defective parts at an additional cost, which is unacceptable given that the sofa is only 11 months old. When I requested an expert evaluation, IKEA assigned an expert without informing me it would be a one-time service. The expert classified all issues as out of warranty in an unfair and biased manner. IKEA refused my request for a second evaluation and did not provide me with the original expert report, keeping it for themselves. The report also failed to mention any issues with the frame. When I inquired why the frame, which has a 10-year warranty, was also excluded, I was told, "We examine the sofa as a whole, and your sofa is entirely out of warranty." This response was both inappropriate and unprofessional, disregarding the product's valid warranty terms. I emphasize that the frame has a 10-year warranty and the foam sections have a 2-year warranty. I have already submitted a complaint to the Consumer Arbitration Board, requesting an independent expert evaluation. Serap E***.
I purchased a sofa from IKEA Turkey three years ago, which came with a 10-year warranty. Recently, the seating area of the sofa noticeably collapsed, and upon inspection, it was clear that the internal frame had broken. I contacted IKEA’s service team, and they confirmed both the sagging and the bro...
On August 23, 2023, I purchased a Friheten corner sofa set from IKEA's Ümraniye store. Although the sofa has been used only occasionally in a guest room, it began to pill heavily in less than a year. I reported the issue to IKEA. The assigned staff member stated that such wear and tear is common wit...
On February 17, 2024, I purchased a Hjalpa from the Turkey IKEA store. Despite being covered by a 2-year warranty, the upper part of the furniture collapsed after 1 year of use, causing significant damage to my home and posing a serious safety risk. I assembled the product strictly according to IKEA...
I purchased a Jarvfjallet model chair from IKEA and later bought another one due to my needs, mainly because of the 10-year warranty offered by IKEA. However, it is deeply distressing to learn that IKEA might be deceiving its customers. After assembling the second chair, I discovered that there were...
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