In December 2022 I bought 3 Labbsal baskets from the IKEA online store to complete the Labbsal baskets I bought from the store before. Products delivered from the online store had nothing to do with the color of the products I bought before. I started the return process without even opening the packages. A few weeks later, the amount I paid to my card was refunded as 400 TL less. I called customer service several times and each time they said they would get back to me. There is never any response. Then they told me my claim was reviewed and the amount returned to me was correct. I sent my invoice amount and the refund amount again, and I asked for a return by e-mail. However, they sent me the information that a refund was made for two products, not three. I called again and again, but their customer service has no answer other than we have forwarded it to the relevant department. I called maybe 10 times. That's the only answer I got so far. I've been patiently waiting for a refund for three months. Bad customer service and no refund!
I bought 2 Samla Kurus from IKEA's online store for 680 TL, including delivery, on April 15, 2023. The product description said the boxes came with coverings. A week later, IKEA called to cancel the sale owing to product shortages. I bought the things without knowing they were out of stock. I sent t...
On January 9th, I placed an order through Ikea Turkey's website. My order consisted of two goods. The smaller of the two things was delivered, but the higher-priced product was not, and Ikea Turkey notified me by email on January 16, 2025 at 13:16 that they had all been delivered. I've been calling ...
I am very disappointed with my shopping experience at IKEA Bayrampasa. On June 11, 2023, I bought an Ingatorp table and paid an extra 1230 TL for IKEA's delivery service to have it delivered to Aydin, where I live. Borusan Logistics was given the product for delivery. The item arrived at Borusan Log...
IKEA Turkey and Horoz Logistics Disaster! I ordered a product from IKEA Turkey online, and after it was shipped, I was notified by e-mail by IKEA. My products were given to a logistic company called Horoz Logistics. At the expected delivery date, I checked the cargo tracking link and it said the pro...
In one year, I bought a desk from IKEA twice. The first table I purchased arrived damaged, with all three corners severely dented. I couldn't return it because I live in Bingöl and the product is large. If you've ever shopped at IKEA, you know how well they pack. Even the fact that the product arriv...
Comments