I purchased the Huawei D15 with an i7 processor, expecting top-tier performance. Unfortunately, from day one, I’ve been dealing with a recurring technical issue that has made owning this laptop incredibly frustrating. Initially, I thought the problem might be related to updates, so I didn’t raise a red flag right away. But after asking others who own the same model and hearing they had no such issues, I realized something was clearly wrong with my unit.
I sent the device to Huawei service six separate times, each time providing video, screenshots, dates, and detailed descriptions of the problem. The first time, I believed it had been resolved—only for the same issue to reappear shortly after. I’ve also contacted remote support over 20 times, and every session ended with a temporary workaround, not a real solution.
Despite all my efforts and extensive documentation, the service center repeatedly returned the device claiming “no issue found.” I warned them multiple times while my warranty was still active that this unresolved problem could leave me without recourse later. I was reassured with phrases like, “Don’t worry, we’ll take care of you,” and promised an extension if necessary.
I trusted those promises. But in the end, my warranty expired, and the issue still exists.
I’ve since filed a complaint with the Consumer Arbitration Committee. My first application was rejected due to a mismatch in the name on the invoice, but I’ve refiled with the correct information and am now awaiting the outcome.
Huawei has failed me—not only with product reliability but even more so with its customer service and technical support. I’ve never experienced this level of indifference or lack of resolution from any other brand.
Despite investing in a higher-end model, I’ve been misled, delayed, and ultimately let down. Based on this experience, I will never purchase another Huawei product again. I expect Huawei to take full responsibility and resolve this issue immediately before more customers are affected.
