I bought a Huawei Matebook D 16 laptop and have been using it for a year. In December 2024, I noticed cracks on both sides of the top edge of the screen frame. Unsure if this was part of the original design, I contacted Huawei customer service and sent photos via email. They asked me to send it to their service center. After inspection, the service confirmed that the damage was not due to a fall or user error, yet they still stated that the cracks were not covered by the warranty. When I objected, they agreed to replace the part for free. However, just ten days after receiving the repaired laptop, the same cracks appeared again. When I contacted them, they mentioned that it could be a chronic issue and asked me to send it back. Despite no falls or impacts, they once again said it wasn’t covered by the warranty. Although I previously mentioned that it seemed to be a recurring defect, they implied during the last conversation that I might have caused the cracks through some subtle, undetectable pressure or impact. A warning to anyone considering buying a Huawei laptop.
I purchased a Huawei MateBook D 16 laptop and have been using it for about a year. In December 2024, I noticed cracks forming on the upper edges of the screen frame on both sides. Concerned whether this was a manufacturing defect, I contacted Huawei customer support and sent photos via email. They d...
I bought the Huawei D16 (2024) laptop in September and was shocked to discover a visible crack on the top-right corner of the screen bezel the moment I unboxed it. Unfortunately, I couldn’t send it to service right away because I needed to use it regularly for my studies. When I spoke with customer ...
I purchased my Huawei MateBook 14 less than a year ago. From the very beginning, I noticed that the hinge area made a creaking noise. When I contacted the service center, they assured me that it was not an issue. Two days ago, while watching a movie, I decided to close my laptop. As I was doing so, ...
I bought my Huawei Matebook D16 R5 - Mystic Silver - 8+512GB laptop from Huawei's official website. My serial number is 93KBB21221800545, and the warranty expired in April 2023. I've been receiving messages about extending the warranty for a few months, but I didn't get it extended. Today, when I tu...
I bought a Huawei Matebook D16 2024 with an i9-13900H, 16GB RAM, and 1TB storage. In less than a month, it stopped working. The service center told me that the device is waiting for a part, which will take 17 days to arrive. They said this rudely, adding that 17 days is just an estimate and it could...
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