I purchased a Huawei MateBook D 16 laptop and have been using it for about a year. In December 2024, I noticed cracks forming on the upper edges of the screen frame on both sides. Concerned whether this was a manufacturing defect, I contacted Huawei customer support and sent photos via email. They directed me to send the laptop for service.
The service center confirmed that there was no impact or customer-related damage, yet they refused warranty coverage, calling it an out-of-warranty issue. After I protested, they agreed to replace it for free. However, just ten days later, the new screen frame developed cracks in the same spots. When I reached out again, they admitted it could be a chronic issue and asked me to send it back for another repair.
After the second service visit, despite no drops or impact, they again denied warranty coverage. While one customer service rep acknowledged it might be a manufacturing defect, another later implied that I might have applied unseen pressure to cause the cracks.
This seems like a design flaw, yet Huawei refuses to take responsibility. Potential buyers, beware!
I bought a Huawei Matebook D 16 laptop and have been using it for a year. In December 2024, I noticed cracks on both sides of the top edge of the screen frame. Unsure if this was part of the original design, I contacted Huawei customer service and sent photos via email. They asked me to send it to t...
I bought the Huawei D16 (2024) laptop in September and was shocked to discover a visible crack on the top-right corner of the screen bezel the moment I unboxed it. Unfortunately, I couldn’t send it to service right away because I needed to use it regularly for my studies. When I spoke with customer ...
I purchased my Huawei MateBook 14 less than a year ago. From the very beginning, I noticed that the hinge area made a creaking noise. When I contacted the service center, they assured me that it was not an issue. Two days ago, while watching a movie, I decided to close my laptop. As I was doing so, ...
I bought a Huawei Matebook D16 2024 with an i9-13900H, 16GB RAM, and 1TB storage. In less than a month, it stopped working. The service center told me that the device is waiting for a part, which will take 17 days to arrive. They said this rudely, adding that 17 days is just an estimate and it could...
I bought my Huawei Matebook D16 R5 - Mystic Silver - 8+512GB laptop from Huawei's official website. My serial number is 93KBB21221800545, and the warranty expired in April 2023. I've been receiving messages about extending the warranty for a few months, but I didn't get it extended. Today, when I tu...
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