I purchased a Huawei Watch GT4 as a gift for my spouse, and it holds great sentimental value for us. However, from the very beginning, the watch has had multiple issues—the step counter tracks steps incorrectly, the time display is inaccurate, and the watch randomly shuts off. We initially assumed these were temporary glitches, but despite multiple calls with customer service and resetting and re-pairing the device with the phone, the issues persisted.
Eventually, we decided to send the watch to the service center. Shockingly, the device was returned almost immediately, with a report stating that no issues were detected. I honestly applaud the speed of their "testing", but this was deeply frustrating. Thinking that perhaps the issue was on our end, I tried contacting customer service again to properly re-pair the device. However, I waited over 30 minutes on hold before finally giving up.
I also explicitly requested a replacement device before sending the watch to service, and a customer service representative assured me they would handle it. That never happened. It has been three days, and I have yet to hear back from anyone. No calls, no follow-ups, no solution.
At this point, I had no choice but to pair the watch manually because Huawei’s customer support is simply unreachable. A premium product should come with proper after-sales support, yet Huawei has failed completely in this regard. I demand a replacement unit or a real solution, not just automated responses. Huawei, do better!
I bought the Huawei Watch GT 4 (41mm) in 2023 as a gift for my spouse. At first, everything seemed fine. But just a year later, the watch broke down and had to be sent in for repair. The service team replaced the motherboard and other parts, then returned it to us. Unfortunately, not even five mont...
I recently purchased the Huawei Watch GT3 Elite and was excited to use the built-in step counter to track my daily activity. However, I quickly discovered that there is a significant discrepancy between the step count reported by the watch itself and the step count reported by the Huawei Health prog...
My Huawei Watch GT3 stopped working after the most recent update. The heart rate sensors were not working at first, and then they completely stopped working. I sent my under-warranty product to technical support three weeks ago, and every time I contact them, I get the response that they are waiting...
It has been 1 year since I bought the Huawei gt3 smartwatch for my wife. I sent it to service 3 times. I didn't understand whether we bought a watch or trouble with our own money. The first malfunction was the sound did not go out, it was fine when the watch was turned off and on, anyway, we said le...
I purchased the Huawei GT4 Pro (steel case) as a birthday gift for my spouse in June 2024. Despite being used for only about a month over the past five months, the watch developed a white mark on the screen at the 12 o’clock position. We’ve had to send it for repair three times. The first time, Hua...
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