On September 13–14, 2023, I booked a sea-view room at Marmaris Prime Beach Hotel through Hotels.com with reservation number 72066179684147. I checked in on September 13 around 15:00, but the room provided to me was only about 15 m² including the bathroom and balcony, while the Hotels.com listing clearly stated the room size as 25 m². When I realized this discrepancy, I tried to contact Hotels.com by both phone and email but could not reach any customer support. Around 16:30 I informed the hotel reception that I could not stay under these conditions, provided a written statement of my reason for leaving, and checked out. On September 18, when I contacted the hotel again, they confirmed that they had not requested any payment from Hotels.com regarding my stay. I demand a full refund of ₺4,050 to my credit card and request to be granted one free night of accommodation as compensation for the misleading room information. I expect Hotels.com to address this issue and resolve my grievance caused by inaccurate listing details.
I made a reservation for “Alaçatı Private” hotel via Hotels.com, relying on a clear statement during checkout that said no payment would be taken at that time. However, despite this, ₺22,656.58 was immediately withdrawn from my credit card, and I received a confirmation from my bank the very same mo...
I made a reservation for 3 nights in Marmaris through Hotels.com.tr on July 10, 2024, and paid a fee of ₺29,000. However, when I checked my credit card, I was charged ₺30,500, resulting in an extra ₺1,500 charge. When I inquired with the bank, they suggested it might be due to an exchange rate diffe...
On April 24, 2025, I attempted to make a booking for Elite World Marmaris Hotel through Hotels.com with reservation number 73089021337665. I entered m...
On September 12–13, I booked a fully refundable stay at Now Boutique Hotel through Hotels.com (Travel Itinerary: 72066120788769). I chose this hotel specifically because it was advertised as having a pool. However, upon arrival, the hotel staff informed me that there was no pool on-site, and instead...
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