Hotels.com kept transferring me during a refund call, how can I reach Hotels.com phone support?

On September 2, 2025, I, Zeynep Özdoğan, made a reservation through Hotels.com for a room accommodating five people at the Four Points Flex by Sheraton Çukurambar hotel. Within less than 24 hours, I decided to either cancel one of the reservations or change the room type. I immediately contacted Hot...

On September 9, I canceled a family hotel reservation made through Hotels.com with a total payment of ₺10,496. I contacted customer service through the website regarding the refund, and I was informed that the payment had already been returned. However, when I checked with my bank (Ziraat Bankası), ...

I booked a hotel in Cyprus through the Hotels.com app, but since it was my first time visiting, I wasn’t familiar with the geography. Without realizing, I accidentally booked a property located in the Greek Cypriot region, where Turkish citizens are not permitted to enter through the northern border...

While making reservation No: 73193603669824 through Hotels.com, an unauthorized charge of ₺6,100 was made to my credit card without any 3D Secure verification or prior notice. This amount was charged in addition to the confirmed reservation total, not as part of it. There was no explanation, warnin...

I accidentally made a hotel reservation on Hotels.com and immediately tried to cancel it and request a refund. However, I was shocked to find no available phone number or live customer support line to handle this issue. How can a global booking platform operate without providing a way for users to s...

Hotels.com definitely has no customer service and cannot be reached. It has been a long time since I canceled my reservation, and I still haven't received a refund. I haven't received any informative messages or emails about this issue. I received an email stating, “Your reservation has been cancele...

I canceled my reservation made through Hotels.com under booking number 72064801057136, but I’ve been completely unable to reach customer support to get clarity on my refund status. There is no working customer service phone number, no support center, and no clear contact method listed anywhere. This...

I made a hotel reservation on Hotels.com under itinerary number 72064821341517 and entered my credit card details to finalize the booking. However, I never received any clear confirmation about whether my card was charged or not. To clarify the situation, I contacted the hotel directly. They told me...

I booked and paid for a hotel reservation in Greece through Hotels.com, expecting a smooth and reliable experience. However, the very next day, a hotel staff member personally called me to say they had no available rooms and would cancel my reservation. This was extremely frustrating, especially sin...

I booked a suite through Hotels.com in Çamlıhemşin, Rize, just one day before check-in. After entering my card details and confirming the booking, I noticed that a higher amount than displayed was charged to my card. That was the first issue. Shortly after, the hotel owner personally called me and ...

On July 21, 2025, I booked a 3-night hotel stay in Germany through Hotels.com. However, I unknowingly created two different accounts using two separate email addresses — something that seems to be a flaw in their system, as they don’t flag duplicate accounts or offer an easy way to merge or manage t...

I booked a 2-night, 3-day stay for two people at Montebello Resort in Fethiye through Hotels.com for July 20, 2025, under the names S**** Ç****** and E*** Ç******. We completed the full payment online in advance and arrived at the hotel expecting a smooth check-in. However, when we got there, the st...

I booked a hotel through Hotels.com and now urgently need to cancel the reservation, but I’m completely stuck because there is no way to speak to a real customer service representative. The site has no active phone number, no proper email, and their AI chatbot is totally useless when it comes to han...

I still have not received the refund for my reservation, which I canceled on February 24, 2025. I’ve spoken to the live assistant many times through the Hotels.com app—I honestly can’t remember how many different agents I’ve contacted. I also reached out to the hotel in Kuşadası where I had made the...

I canceled my reservation through Hotels.com for Sunday Hotel in Kuşadası on February 24, 2025, and even now—over four months later—I still haven’t received my refund of ₺7,920. I’ve reached out to multiple live agents via the Hotels.com app, and I honestly can’t even remember how many people I’ve c...

I booked a vacation through Hotels.com, and everything seemed to go smoothly—until I realized I never received my reservation code. Without this code, I can’t confirm my stay directly with the hotel, and worse, I can’t reach Hotels.com support by any means. I’ve tried using the app, website, and any...

I booked a stay at Swan. Dor Hotel Topkapı in Antalya through Hotels.com for July 12–16. While making the reservation, I clearly entered the ages of my two children—9 and 11. However, when I called the hotel to confirm the details, I was shocked to hear they had my children listed as under 1 year ol...

On June 28, 2025, around midnight, I made a reservation through Hotels.com intending to check into the hotel immediately for a one-night stay. However, after booking, I noticed that no time was specified in the confirmation, which made the entire reservation unclear and practically useless for my si...

I’m extremely disappointed with Hotels.com. I booked a stay through the platform in May, and according to their policy, I was supposed to receive Reward points within 35 days. That deadline has long passed, and my points are still missing. After finally reaching customer service—which is nearly impo...

My travel booking reference number is 72063845528932. On June 25, 2025, I made a reservation through Hotels.com for 3 adults and 1 child at İzmir Sibyl Hotel Erythra, located in Çeşme, İzmir, for the dates July 22–26, 2025. However, I later realized that the reservation was processed for only 2 adul...

My friend and I organized a vacation, and they took care of all the reservations through Hotels.com. Unfortunately, I am no longer in touch, and I do not have any access to the booking information. I can't recall the name of the hotel, and when I reached out to my friend, they didn't get back to me....

I am absolutely outraged with Hotels.com! They booked me a reservation for a campsite that's permanently closed and not operating. If I hadn't double-checked, I would have arrived to find the gates locked and my vacation utterly ruined. I spoke directly with the campsite owner, who confirmed they ha...

I am absolutely outraged with Hotels.com! I stayed at a hotel through their site in May, and now I can't get my invoice for the accommodation. It's infuriating; I've tried every possible way to contact Hotels.com, and it's like talking to a brick wall. Their "customer service" is a completely useles...

I am absolutely outraged with Hotels.com! I accidentally booked a hotel for the wrong date, and now I can't reach anyone to cancel it. There's no email address or phone number for Hotels.com Turkey – it's impossible to get a hold of a human being! All they offer is a pathetic, multiple-choice virtua...