Hotels.com kept transferring me during a refund call, how can I reach Hotels.com phone support?

Here’s what you can do:

Call the Hotels.com customer service number in the US and Canada at 1-800-246-8357 (open 24 hours a day, 7 days a week).

Call 0203 564 3000 in the UK

Go to https://service.hotels.com/en-us/ and scroll down until you find your country. This will give you the right phone number.

Helpful Hints for Making It Through Without Being Moved

Call as a Logged-In Member: If you're a Hotels.com Rewards member, go to your account and call the number from your reservation. You may get faster service this way.

To get a refund or to talk to an agent, say: To get around the automated method, use direct keywords.

Have your booking number ready. This helps workers help you more quickly and may cut down on transfers.

Ask for a Manager. Right away: If you've already been moved more than once, ask for a supervisor right away in a clear and polite way.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.