I recently experienced a series of frustrating issues with Hotels.com that left me feeling disappointed and confused. It all began when I made a one-day, one-room reservation for a hotel in central Antalya. While attempting to switch to a different hotel, I accidentally cancelled my reservation. This is where my troubles truly began.
The most significant problem I encountered was the complete lack of accessible customer service from Hotels.com. To my dismay, I discovered that there is no dedicated Turkish customer service, which made resolving my issue incredibly challenging.
When I finally managed to connect with their virtual customer service, I found myself in a conversation that felt almost comical in its ineffectiveness. Despite explaining my situation for nearly an hour, the foreign customer service representative seemed unable to understand my problem. This was largely due to the use of an automated translation system, which appeared to struggle with accurately conveying my concerns.
I made a 3-night reservation through Hotels.com but had to cancel it due to unexpected health issues. It was only after canceling that I realized the reservation was non-refundable. Before canceling, I had informed the hotel about the situation, and they responded with understanding, assuring me tha...
I booked a hotel in Ankara through Hotels.com, but when I arrived the next morning, the hotel couldn’t find my reservation. We were left in a very difficult situation. I tried contacting Hotels.com customer service by phone, but it was impossible to reach anyone. I was forced to use the online assis...
I made a hotel reservation through Hotels.com, but I’ve been unable to get a valid invoice for my payment. The document they sent me under the name of an "invoice" has no legal validity and is not acceptable for official or business use. To make matters worse, I can't reach anyone who speaks Turkis...
I am absolutely outraged with Hotels.com! I accidentally booked a hotel for the wrong date, and now I can't reach anyone to cancel it. There's no email address or phone number for Hotels.com Turkey – it's impossible to get a hold of a human being! All they offer is a pathetic, multiple-choice virtua...
I stayed at a hotel in Antalya Lara from October 13-15 for a business trip, booked a month prior on hotels.com. However, I noticed later that hotels.com issued a receipt in my name instead of an invoice required for my expenses. The hotel stated they couldn't provide a separate invoice as they had a...
Comments