I booked a hotel in Ankara through Hotels.com, but when I arrived the next morning, the hotel couldn’t find my reservation. We were left in a very difficult situation. I tried contacting Hotels.com customer service by phone, but it was impossible to reach anyone. I was forced to use the online assistant, which didn’t help either – I was connected to foreign names asking if I spoke English, making communication impossible. Hotels.com offers no real customer support, and now they’re holding my money for 10 days. If you want to avoid being stranded, I strongly advise against booking with them.
I recently experienced a series of frustrating issues with Hotels.com that left me feeling disappointed and confused. It all began when I made a one-day, one-room reservation for a hotel in central Antalya. While attempting to switch to a different hotel, I accidentally cancelled my reservation. Thi...
I made a 3-night reservation through Hotels.com but had to cancel it due to unexpected health issues. It was only after canceling that I realized the reservation was non-refundable. Before canceling, I had informed the hotel about the situation, and they responded with understanding, assuring me tha...
I booked a room at Mithat Hotel in Ankara using Hotels.com for July 30, 2025. The hotel told me that they couldn't give me a room when I got there. Because of this, I had to cancel the reservation right away. I thought that getting my money back would be quick and easy because of the scenario, howev...
Hotels.com misled us by cutting off access to their virtual assistant and stopping all responses. They advertised the hotel as all-inclusive, but upon arrival, we discovered that it was not. We now have no money with us since we expected the hotel to provide food. Last night, after four hours of cha...
I booked a 5-night hotel stay in Mecca through Hotels.com, paid in full, and received my confirmation. But when I arrived at the property, the hotel refused to check us in, claiming they don’t accept reservations made through Hotels.com and that our booking had no validity in their system. I was co...
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