Hello, on June 30th, I made a reservation for the Ürgüp Alfa Cave Hotel on hotels.com. When we arrived at the hotel, we discovered that the reservation had been made for July 14th, 2023, rather than the same day. So I canceled the reservation, but they told me I couldn't get a refund because it had been canceled half an hour earlier. They advised me to contact hotels.com for assistance. We ended up paying for another hotel and calling the number provided, but they were unhelpful. Later, the staff from the canceled hotel contacted hotels.com and assured us that the refund would be processed. However, it has been 20 days and no refund has been received. When I called hotels.com, they claimed that the payment had been made, but the bank claims otherwise. They continue to request account statements, which I have already sent. They are obviously stalling. I will file a complaint with every appropriate authority about the inconvenience caused by both the hotel and hotels.com.
I made a reservation through Hotels.com for Hotel Gümbet from July 21 to July 24, 2024. We checked in on July 21, but due to an unexpected work situation, I had to request a refund for the nights I couldn't stay. Despite my efforts, neither Hotels.com nor Hotel Gümbet was willing to cancel the rema...
I canceled my reservation through Hotels.com for Sunday Hotel in Kuşadası on February 24, 2025, and even now—over four months later—I still haven’t received my refund of ₺7,920. I’ve reached out to multiple live agents via the Hotels.com app, and I honestly can’t even remember how many people I’ve c...
I made a reservation through Hotels.com for 'Mardin Bungalow' in Mardin on August 22, 2023. My reservation with travel program number 7263810416**7 was confirmed. Exactly one week later, on August 29, 2023, at 01:48 in the night, I woke up to an SMS starting with 'Mardin Bungalow has canceled my res...
I made a reservation for “Alaçatı Private” hotel via Hotels.com, relying on a clear statement during checkout that said no payment would be taken at that time. However, despite this, ₺22,656.58 was immediately withdrawn from my credit card, and I received a confirmation from my bank the very same mo...
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