Şeyma is very satisfied with the result
Resolved
Hotels.com Booking Missing Refund Hassle for 20 Days
Şeyma
July 19, 2023 11:12 am
37"We extend our thanks to Mr. Mahmut on behalf of hotels.com."
Aydın is completely dissatisfied with the result
Hotels.com and Hotel Gümbet Refuse Refund for Cancelled Stay
Aydın
July 22, 2024 1:14 am
96
I made a reservation through Hotels.com for Hotel Gümbet from July 21 to July 24, 2024. We checked in on July 21, but due to an unexpected work situation, I had to request a refund for the nights I couldn't stay.
Despite my efforts, neither Hotels.com nor Hotel Gümbet was willing to cancel the remaining nights or process a refund. Both parties kept shifting blame onto each other, leaving me in a frustrating situation with no resolution.
This experience has led me to decide against using Hotels.com for future bookings. No one addressed or solved my problem, and I feel that both Hotel Gümbet and Hotels.com have treated me unfairly.
This situation has not only caused me financial loss but also significant inconvenience. I'm sharing this experience to caution other travelers about the potential issues they might face when booking through Hotels.com or staying at Hotel Gümbet.
July 22, 2024 10:06 am (8 hours after complaint)
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