I recently purchased a dryer from Hoover and scheduled an appointment for the installation with their team, however, twice they failed to show up for the appointment. This not only wasted my time, as I had to take time off from work but also left me feeling disenchanted with the brand's service. It was especially disappointing considering that I have had previous experiences with minor issues with other products I have purchased, but never have I encountered such an unreliable and unprofessional service style from a brand. Furthermore, the thought of asking them to come a third time, and possibly being let down yet again, is unappealing to me. I must say I am surprised and disappointed with the quality of service provided by Hoover. It leaves me questioning the overall reliability of their products, and whether they are truly a reputable brand.
They have a tendency to ignore all channels I guess...Simply nothing still...
I purchased a Hoover dryer, but I’ve been waiting nearly a week for it to be installed. Every time I contact customer service, they say the issue has been passed along, but nothing gets resolved. They promise installation in the afternoon, then delay it to the evening, and now I can’t even reach the...
I recently purchased a Hoover dryer, and the shipment arrived in three to four days. I contacted the customer service department after the product was delivered to schedule the installation. We haven't heard from anyone in 13 days, and no one has even bothered to show up or call. I was forced to cal...
I've been deceived by Hoover's dryer washing machine's promise of efficient drying, but since I bought it, I've been constantly facing issues. They come, fix the drying, then mess up the washing. They fix the washing, then the drying goes wrong. Finally, my washing machine broke down just before the...
My dryer was leaking water, so I called Hoover Service. As a working person, I requested a service appointment between 4 and 5 p.m. However, they did not appear on the scheduled date six days later. Instead, they casually suggested I hire another service provider or a handyman to fix the problem, cl...
My Hoover Dryer broke down just 7 months after purchase. I contacted customer services on 11.12.2023 and initiated a fault/service record. Today is 04.01.2024, and my machine remains unrepaired, unreplaced, and undelivered. Adding to the frustration, customer service neither calls me nor provides an...
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