I recently purchased a Hoover dryer, and the shipment arrived in three to four days. I contacted the customer service department after the product was delivered to schedule the installation. We haven't heard from anyone in 13 days, and no one has even bothered to show up or call. I was forced to call customer service again, and this time I demanded that the technical service be installed on a specific date and time. Their response was, "We'll provide the information after 5:00 PM," but no one has contacted me in the days since. Despite the fact that I have yet to use the dryer, I am very disappointed with it. I need the installation to be completed as soon as possible.
I purchased a Hoover dryer, but I’ve been waiting nearly a week for it to be installed. Every time I contact customer service, they say the issue has been passed along, but nothing gets resolved. They promise installation in the afternoon, then delay it to the evening, and now I can’t even reach the...
I recently had a terrible experience with my Hoover H-Dry 500 NDEH 11kg Tumble Dryer. The machine was delivered on January 9th and I waited 10 days for the authorized service to come for installation. They made a lot of excuses and never came to install it. The customer service is attentive, but the...
On March 17, my Hoover brand dryer was delivered. That same day, I called the Hoover call center twice, but no one answered. Then I called an authorized service number I found on Hoover’s website. They told me to call the main call center again. I tried once more, finally reached someone, and they s...
I recently purchased a dryer from Hoover and scheduled an appointment for the installation with their team, however, twice they failed to show up for the appointment. This not only wasted my time, as I had to take time off from work but also left me feeling disenchanted with the brand's service. It ...
My Hoover Dryer broke down just 7 months after purchase. I contacted customer services on 11.12.2023 and initiated a fault/service record. Today is 04.01.2024, and my machine remains unrepaired, unreplaced, and undelivered. Adding to the frustration, customer service neither calls me nor provides an...
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