Hoover Customer Service Broken Promises and Inefficient Support

Bünyamin · 2023-07-06T10:10:08+03:00

I bought a Hoover dryer from Pazarama's website, and it was put in on June 6, 2023. Even though I asked Hoover customer service and the Sanliurfa Hoover service several times to extend the warranty, they always said they would get back to me later and avoided the issue. Every time I called Hoover customer service, they made a record of my complaint and registered me for a new warranty. But when I called back, they said there was no such record and made one. I called again today, July 6, 2023, to complain about the service and to sign up for another warranty. They said they would answer, but now we're back at the beginning. I've only used the machine once, so I haven't had any problems with it yet. However, I already know what I'll have to do if something goes wrong. I won't buy another Hoover product again, and I strongly advise others not to either.

Hoover

Dear Consumer, We would like to express our gratitude for informing us about our products and services. You can receive support from our Customer Service at 0850 811 12 90 every day of the week between 09:00 and 19:00. Your application has been taken into consideration and the necessary procedures have been initiated. Our company always operates with a 100% customer satisfaction and reliable service approach. All requests from you, our consumers, will be evaluated with great sensitivity in accordance with legal regulations and Hoover standards, and you will be informed about the outcome. We kindly ask you to continue sharing your thoughts about our products and services with us so that we can provide you with better service. Sincerely, Hoover Consumer Line (0850 811 12 90) www.hoover.com.tr

Bünyamin

You are an empty brand. Today is 26.07.2023 and despite having paid for it, the additional warranty has not been provided, and there has been no response. Absolutely do not even approach this company.

Bünyamin

For the extended warranty, I made a payment to the service on 06.07.2023. Today, 15.09.2023, when I called customer service, the extended warranty still does not appear, and they say they will service it. Customer service only creates a complaint record; we have fallen into a complete spiral.