I bought the Honor Magic 7 Lite specifically because it came with a shatterproof screen guarantee, but that promise fell apart—just like the phone. It broke on its very first fall, which was shocking given the brand’s durability claims. I immediately took it to KVK Bakırköy for service. That was over two months ago, and since then, no one has contacted me—not KVK, not Honor.
Out of desperation, I called Honor directly. They told me I would be issued a replacement device, but even that was 10 days ago and still no update, no call, no resolution. It’s incredibly frustrating to be left in the dark like this after following all the proper steps.
I trusted the Honor brand, but this experience has left me deeply disappointed and feeling completely ignored. I demand immediate action—either deliver the promised replacement device or provide a full refund without further delay. No customer should have to chase a company for basic accountability.
I purchased the Honor Magic 7 Lite specifically because it was marketed with a shatterproof screen guarantee, which gave me confidence in the device’s durability. Unfortunately, that trust was broken—literally—when the phone accidentally fell from just half a meter and the screen shattered completel...
I purchased an Honor Magic Lite 7 smartphone through Hepsiburada on 31 July 2025 for ₺15,299, trusting the brand’s strong marketing claims about durability. The phone was delivered on 4 August, but by 8 August, after only four days of use, I noticed that the touchscreen had stopped responding proper...
I bought the Honor Magic Lite 7 model phone trusting its durability, but after only 4 days of use, I noticed a touchscreen problem the day after it fell from about 30 cm inside my bag. When I called customer service, I explained that the phone had fallen inside the bag, yet Honor’s advertisements sp...
On 08.09.2025, I experienced a serious issue with my Honor Magic 7 Pro smartphone. I trusted the IP68 and IP69 water resistance certifications and used the device in a swimming pool for only 5 minutes. Despite this, my phone was damaged due to liquid contact and was excluded from warranty coverage, ...
I bought an Honor 90 model phone just before New Year's. On the third day, the phone fell and the front camera shattered. The following day, I brought it to KVK, and they provided me with a repair quote of approximately ₺2500. I made the payment right away, but unfortunately, they didn't have the sp...
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