I bought an Honor 90 model phone just before New Year's. On the third day, the phone fell and the front camera shattered. The following day, I brought it to KVK, and they provided me with a repair quote of approximately ₺2500. I made the payment right away, but unfortunately, they didn't have the spare part in stock. However, they assured me that it would be delivered within a week. It has been approximately 40 days, and we are still waiting for the spare part. I emailed Honor, and they assured me they would resolve the issue. It has been ten days, and they are still eagerly anticipating an email from the main headquarters. I am deeply upset by this situation. If the part for the phone is not in stock, I insist on receiving a replacement unit. This level of negligence is completely unacceptable.
I purchased an Honor 90 brand and model mobile phone from Hepsiburada. Due to a hardware issue, I submitted it to the authorized KVK service in Izmir. After 20 business days, they still claim to be waiting for a part, rudely expressing this to me. Honor customer service apologized and promised a res...
I bought the Honor Magic 7 Lite specifically because it came with a shatterproof screen guarantee, but that promise fell apart—just like the phone. It broke on its very first fall, which was shocking given the brand’s durability claims. I immediately took it to KVK Bakırköy for service. That was ove...
I’ve had nothing but problems with the Honor 90, and I’m seriously regretting my purchase. When I first bought the phone, it completely failed after being plugged in to charge—it wouldn’t even turn on. I had to send it to KVK, and thankfully they approved a device replacement. But now, less than a ...
As a prior user of Huawei smartphones, I chose the Honor 90 model for my new phone since I trusted the company. It's been a month since I began using the item I purchased from Hepsiburada, and my charger failed. On April 29th, I happened to be in Istanbul for business, so I took the malfunctioning c...
Because it was broken, I sent my Realme Gt Master Edition to the Adana KVK technical service to be fixed. It was told to me that the product would be fixed for free and that the needed part was on its way. The part still hasn't arrived 30 days after the device was sent on October 18, 2023. Because o...
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