Honor sent me a damaged phone (Magic V2 with glue), how can I claim the warranty?

2 Display

Xolvie Resolution Specialist September 10, 2025 3:21 pm

Here are practical steps:

• Photos and video of the defect: document the glue or other visible damage as you take it out of the box. Include the serial number and invoice in the same photo for greater validity.

• Direct contact with Honor: go to https://www.honor.com/global/support/ → After-sales service and open a case selecting Manufacturing defect.

• Store or retailer: if the purchase was through Amazon, Fnac, or another store, file a claim there as well; the seller is jointly liable under the warranty.

• Demand a replacement: since this is an original defect, you have the right to an immediate exchange or free repair with no shipping costs.

👉 To keep your case documented and increase the chances of a quick resolution, register your claim on Xolvie, where you can track it until Honor fulfills the warranty.

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