I purchased an Honor Magic Lite 7 smartphone through Hepsiburada on 31 July 2025 for ₺15,299, trusting the brand’s strong marketing claims about durability. The phone was delivered on 4 August, but by 8 August, after only four days of use, I noticed that the touchscreen had stopped responding properly. The issue began after the phone slipped inside my bag from a height of roughly 30 cm, which should not have caused any damage. Honor’s own advertisements clearly state that the device can withstand drops from up to 2 meters without issue, making this situation highly misleading.
On 19 August, I delivered the device to the KVK service center in Ankara. Instead of honoring the warranty, I was told that the phone had damage near the SIM card tray and was asked to pay ₺5,700 for repairs. The service classified the fault as “customer damage,” refusing to process it under warranty.
It is unacceptable that a phone promoted as extra durable fails under such a minor incident and that no support is provided. I request that Honor either repairs my device free of charge under warranty or provides a full refund. I expect an urgent resolution to this matter, as the product has not met the promised quality or durability standards.
I bought the Honor Magic Lite 7 model phone trusting its durability, but after only 4 days of use, I noticed a touchscreen problem the day after it fell from about 30 cm inside my bag. When I called customer service, I explained that the phone had fallen inside the bag, yet Honor’s advertisements sp...
On 19.07.2025, I purchased the Honor Magic 7 Pro smartphone from Hepsiburada for ₺53,000. Shockingly, in less than three months, the device became completely unusable. The network signal disappeared, the speaker stopped producing sound, the camera no longer functions, and I am unable to make or rece...
On 08.09.2025, I experienced a serious issue with my Honor Magic 7 Pro smartphone. I trusted the IP68 and IP69 water resistance certifications and used the device in a swimming pool for only 5 minutes. Despite this, my phone was damaged due to liquid contact and was excluded from warranty coverage, ...
I bought the Honor Magic 7 Lite specifically because it came with a shatterproof screen guarantee, but that promise fell apart—just like the phone. It broke on its very first fall, which was shocking given the brand’s durability claims. I immediately took it to KVK Bakırköy for service. That was ove...
I purchased the Honor Magic 7 Lite from Vatan Bilgisayar when it was first released, largely influenced by the company’s promotional videos and durability tests. In those demonstrations, the phone was dropped from 3–4 floors high without any visible damage. Trusting these claims, I chose this device...
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