Arzum AR1070 Replacement Dispute
On September 11, 2021, I bought an Arzum AR1070 TECHNOART Maxi Plus from the Media Markt Balçova branch. Regrettably, the product experienced a malfunction and was sent to the Arzum Balçova service center for repair on January 25, 2024. The following day, on January 26, 2024, we received a text message stating that the spare part for the product was unavailable and that it would be inspected by an authorized service technician. On February 5, 2024, we received notification that the inspection had been finished, and the product was discovered to have a manufacturing issue, allowing us to get a replacement. After talking with the service center, we agreed to accept a black product that was identical to the original. Later on, a different product was provided as a replacement because the exact model was out of stock. Since the alternative product was a lower model than the one bought from Media Markt, we decided not to accept the offer. We insist on receiving a replacement of our product immediately. We kindly ask for a quick resolution to our complaint. Otherwise, we are sorry to say that we will have to take legal action, which we would rather not do.
Dear Customer, Thank you for your interest in our company and products. As Arzum, resolving all kinds of requests and complaints is among our primary goals, and your satisfaction is very valuable and important to us. Your customer representative will contact you shortly and provide information. Best regards, ARZUM Customer Service Our business hours are from 09:00 to 19:00, except on Sundays.
Dear Customer, Thank you for your interest in our company and products. As Arzum, resolving all kinds of requests and complaints is among our primary goals, and your satisfaction is very valuable and important to us. Your customer representative will contact you shortly and provide information. Best regards, ARZUM Customer Service Our working hours are from 09:00 to 19:00, except on Sundays.
Here is the translation of the text from Turkish to English: "My request for an equivalent product is AR1126 Hestia Multi Blender Set - Soil. I am expecting a response as soon as possible."