Hepsijet Lost My Retro Console and Only Offered a Refund Without Informing Me

I ordered a retro game console from Hepsiburada on January 10. The vendor delivered the product to Hepsijet on January 11, the estimated delivery was expected to be January 12, I wrote to Hepsijet customer services on January 14, and received no response other than "It will be delayed due to disruptions in the transfer process." I wrote again today, "The product may have probably been lost, a refund seems likely, wait until the investigation is completed." I got the answer. As soon as I received the answer, I initiated the refund. I was never informed about the problems until I reached customer service, and when I first reached out, I was ignored. If I had not made the return, I would probably have waited another 1-2 weeks, maybe the wrong product would have arrived, maybe it would have been damaged. The main problem here is that when there is a problem, they try to cover it up and solve it, they never inform the customer, and the only option they offer to solve the problem is a refund. I am calling out to the sales companies, please review your agreement with Hepsijet by looking at customer experience comments, in such cases, when customers make returns, the company will victimize you as well.