I placed an order from Hepsiburada website with order number 486 583 060 4 on 07.10.2024. On October 9, at 11 am, I received a message saying that Hepsijet cargo will deliver the product within 4 hours, it was 18.30, the product was not delivered, the courier called me, I could not fit the product into the vehicle, I can deliver it tomorrow. He even asked me if I could log in saying I couldn't reach him at the address, but he said I would deliver it tomorrow. I said it would be fine, no problem. At 21:30 in the evening, I received an e-mail saying that your money refund has been made. I called customer services and at 21:00 in the evening, the address was entered as not reachable again. Therefore, the product was canceled and this is completely misleading. It's the same name and I'm looking at the same product right now. The price has gone up. They've found another way to victimize people. Shame on me. I'll close my Hepsiburada account and I won't shop again.
I have an issue with Hepsiburada that I need to address. I placed an order on March 7, 2024, and it was passed on to Hepsijet, their delivery partner, on March 8, 2024. It's already March 14, 2024, and I'm still waiting for my delivery that was supposed to arrive on March 12, 2024. Can you believe i...
I received information that my order would be sent by Hepsijet cargo for the product I purchased from Hepsiburada e-commerce company to ensure fast shipping. My cargo consists of two separate orders, one of my cargo was delivered and the other was not delivered. It was said that no delivery was made...
I purchased a product from Hepsiburada on July 16, 2024. The item was handed over to Hepsijet on July 17, 2024, and was scheduled for delivery on July 18, 2024. However, it has now been over six days past the expected delivery date, and I still have not received my package. Despite making two phone ...
Cargo tracking number: TLSDKN0879579923 Order number: 395 563 079. Hepsijet, the company responsible for delivering my products, arrived on 08.04.2024 but only brought the indoor unit of the air conditioner, which consists of both indoor and outdoor units, on 10.06.2024. As a result, the delivery w...
I purchased a product from Hepsiburada on October 11, 2025, but even after 10 days, it still hasn’t been delivered. The product was shipped on October 13 and reached the Sancaktepe Transfer Center on October 14. That same day, it was sent to the Çekmeköy Distribution Center, and since it was a mobil...
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