I have an issue with Hepsiburada that I need to address. I placed an order on March 7, 2024, and it was passed on to Hepsijet, their delivery partner, on March 8, 2024. It's already March 14, 2024, and I'm still waiting for my delivery that was supposed to arrive on March 12, 2024. Can you believe it? It's been 7 whole days and it's still stuck in transit! Even after trying multiple times, I haven't made any progress towards finding a solution. I'm really disappointed as a consumer. I've had it with both Hepsiburada and Hepsijet; this experience is something I wouldn't even wish on my worst enemy. Can we just talk about the complete lack of customer service? Has anyone else experienced the Hepsijet ordeal? Heaven forbid.
I purchased a product from Hepsiburada on July 16, 2024. The item was handed over to Hepsijet on July 17, 2024, and was scheduled for delivery on July 18, 2024. However, it has now been over six days past the expected delivery date, and I still have not received my package. Despite making two phone ...
Ever since it was sent out on January 24, 2024, my package with Hepsijet has been stuck at the Diyarbakır transfer center, and there hasn't been any progress as of today, February 5, 2024. Despite the increasing number of complaints, it appears that no progress has been made and no steps have been t...
I purchased a product from Hepsiburada on October 11, 2025, but even after 10 days, it still hasn’t been delivered. The product was shipped on October 13 and reached the Sancaktepe Transfer Center on October 14. That same day, it was sent to the Çekmeköy Distribution Center, and since it was a mobil...
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