I made a deposit to Hellcase by sending my items directly from my Steam inventory. After receiving their trade offer, I accepted it as instructed. The items were successfully removed from my inventory — meaning the trade went through on my end. However, the promised payment of approximately ₺200 never showed up in my Hellcase account.
Later, support responded claiming I had canceled the trade, which is completely false. I even provided a screenshot proving that the items were successfully transferred, yet they still refused to acknowledge it. No refund, no credit, no help — just silence.
I want my payment processed or my items returned. This is a clear case of a user being misled and left empty-handed. Hellcase, take responsibility and fix this immediately.
I used Hellcase to sell my in-game skins through a trade linked to my Steam account. After accepting the trade, items worth around ₺900 were successfully transferred. However, I never received the payment. When I checked the transaction on the Hellcase platform, it showed as "trade canceled"—but my ...
Last night, I completed a trade on Hellcase, sending my items through their bot system. The trade appeared to go through at first — the bot initiated the offer, and for a brief moment, it even looked like the items showed up in my Hellcase inventory. But soon after, everything disappeared. Now there...
I’ve been trying to withdraw an item from Hellcase for 3 days now, and all I’ve received from support is the same generic response: “Please be patient.” I opened a case, paid my money fairly, and got one of the worst knives in the game—but even that wasn’t available in their stock. Despite this, Hel...
Hello, today I opened a knife case on Hellcase.com worth around ₺122, and while I won a knife, I’m unable to receive it. The platform is now requiring me to go through an extra trade process, which I never agreed to or asked for. I do not want to engage in any trade — I simply want to claim the knif...
I deposited money into my Hellcase account 5 days ago. The payment was successfully withdrawn from my bank account, but the funds never showed up in my Hellcase balance. Since then, I've been trying to contact support—but there’s no live chat option, and their support team is completely unhelpful. A...
Comments