I deposited money into my Hellcase account 5 days ago. The payment was successfully withdrawn from my bank account, but the funds never showed up in my Hellcase balance. Since then, I've been trying to contact support—but there’s no live chat option, and their support team is completely unhelpful. All I get are vague, repetitive replies.
Initially, they told me to wait 24 hours and promised that if the balance didn’t appear, they’d refund the amount. Well, it’s been five days now and I’m still chasing after my own money. Even after I sent them my payment receipt as proof, they keep responding with the same scripted messages—“wait a little longer.”
This is incredibly frustrating and feels like I’m being ignored on purpose. I trusted the platform enough to deposit, but now I can’t get my funds or proper customer support. Hellcase, I demand that you either credit my account or issue an immediate refund. Stop stalling and resolve this issue now.
I made a deposit to Hellcase by sending my items directly from my Steam inventory. After receiving their trade offer, I accepted it as instructed. The items were successfully removed from my inventory — meaning the trade went through on my end. However, the promised payment of approximately ₺200 nev...
I deposited $20 into my Hellcase account, and literally one second later, I received a ban message stating: "You have been banned Until: 2075-03-06 Reason: until clarification with support." How is this even possible? I hadn’t even done anything wrong. There was no warning, no suspicious activity ...
I’ve been trying to withdraw an item from Hellcase for 3 days now, and all I’ve received from support is the same generic response: “Please be patient.” I opened a case, paid my money fairly, and got one of the worst knives in the game—but even that wasn’t available in their stock. Despite this, Hel...
Last night, I completed a trade on Hellcase, sending my items through their bot system. The trade appeared to go through at first — the bot initiated the offer, and for a brief moment, it even looked like the items showed up in my Hellcase inventory. But soon after, everything disappeared. Now there...
I used Hellcase to sell my in-game skins through a trade linked to my Steam account. After accepting the trade, items worth around ₺900 were successfully transferred. However, I never received the payment. When I checked the transaction on the Hellcase platform, it showed as "trade canceled"—but my ...
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