Xolvie Resolution Specialist January 23, 3:01 pm
If your Hellcase deposit disappeared or never showed in your balance, start by gathering clear proof of the transaction — a bank/card statement, payment receipt, date/time, and amount — because support will ask for specifics when investigating.
Some users report support giving generic “wait longer” replies, so having evidence ready helps cut through vague responses.
Submit a single detailed support ticket through the official Help Center or in-app support, include all your payment info, screenshots, and a concise description of the problem; this makes it easier for agents to trace your payment quickly.
If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.
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