Hay Day suddenly locked my account without warning, how can I recover access?

I play Hay Day on Android and I want to change the email linked to my account. However, I can’t receive the verification code because I no longer use the old email address, so I cannot complete the change. I tried to contact support, but I couldn’t find any proper help option inside the app. I’ve b...

I’m trying to recover my old Hay Day account that I last played actively in 2018. Back then, I linked the account only through Facebook, not Supercell ID. The Facebook account is still active, and I can even provide screenshots if needed. The email connected to my Facebook was [r***********@hotmail....

I am absolutely furious with Hay Day! I'm an old player who had to take a break from the game for a while. I recently reinstalled it, only to find that they've removed Facebook login and switched entirely to Supercell ID! Now, they're demanding my username, level, and neighborhood name to recover m...

On May 5, 2025, my game was stolen, and I can’t recover my Hay Day account. Since I can’t remember the email address I registered with, I’m unable to initiate the account recovery process from within the game. I contacted support via email, but they said they couldn’t help that way and instructed me...

I can no longer access my old Hay Day account, which was linked to Facebook. I originally created this account in 2014, and I have no idea what level it had reached, but I put a lot of time and effort into it. I don’t remember all the account details, but I was able to retrieve my in-game user ID f...

I have been playing Hay Day for years, and my account was linked to Facebook. However, now I can’t access it, and I don’t even remember the exact account name or level to submit a recovery request. This is extremely frustrating! Why has Hay Day made account recovery so difficult? Players who have s...

I can’t access my Hay Day farm through Facebook anymore because of the Supercell ID system. This has forced me to start over, and I do not want to lose years of progress! I should be able to log in using my email to recover my original account. I still remember my farm's name, but I don’t recall th...

I am unable to log into my Hay Day farm using Facebook, and now I am forced to start over due to Supercell ID. I have spent years building my farm, and I am extremely frustrated that I can no longer access it. I remember my account name, but it is asking for my neighborhood name, which I do not rec...

I have been trying to recover my Hay Day account, which I used to access via Facebook, but I can’t get it back due to the new system update. I provided all the correct details, including my level, neighborhood, and phone number, but the system keeps rejecting my answers. I even entered the code sen...

Someone has gained unauthorized access to my Hay Day account and is actively playing on my farm. They’ve even changed the email address linked to the account. I’m currently at level 75 and have put a lot of time and effort into building my farm, which is now being used without my permission. I requ...

I’ve been an active Hay Day player, but my account was suddenly banned without explanation. For months, I’ve reached out for support, but no one has helped me resolve this. My account ID is #PLPV2J2CR, and I’m currently at level 81. I haven’t violated any rules, so I can’t understand why my account ...

I can’t log into my Hay Day farm through Facebook anymore due to this Supercell ID issue, and now I’m being forced to start over from scratch. I’ve spent years building my farm, and I want to access my original account by connecting through Facebook again. I don’t remember the account name or neighb...

I’m trying to log in to my Hay Day account, but it’s asking for a recovery code that I never received. I’ve checked all my emails, but no recovery code has been sent. When I try to contact support, the chat closes immediately, leaving me with no help. Since the Facebook link to my account was also r...

I’ve been playing Hay Day for nearly 10 years, but now I can’t access my account. All communication channels with Hay Day support seem blocked. When I try to enter my email, it says “not found,” and when I input the tag found via a friend’s account, it also says “not found.” I’m requesting urgent a...

I can’t access my Hay Day farm through Facebook anymore, and due to the Supercell ID feature, I’ve been forced to start from scratch. I’ve invested years into building my farm and simply want to regain access to my original account via Facebook. However, I don’t remember the neighborhood name, which...

I’ve been playing Hay Day since 2020, always logging in through Facebook. However, since Supercell introduced the Supercell ID login, they no longer support Facebook login access. Now I am locked out of my account, unable to retrieve my farm and years of progress despite reaching out multiple times ...

I was actively playing my level 60 Hay Day account when suddenly, I was automatically logged out, and upon logging back in, I was started from level 1. I've put in so much effort into my account, and it's disheartening to lose all my progress without warning. I truly enjoy playing Hay Day, and exper...

I have been an active player for over 10 years. About 3-4 months ago, I received a device ban on my account without any reason or evidence provided. My tag is PUQJR9RO, level 307, player name: 🍀n**🍀. From what my friends told me, bans were applied to players using PCs. But I’ve been playing on PC ...

All my Supercell accounts and linked games, including Hay Day, have been stolen. I reached out to Supercell support through the in-game help in Hay Day and provided evidence, including receipts of my in-game purchases, photos of my farm, account recovery emails, and all relevant information. Despite...

My Hay Day account, which I’ve invested time and money into for 10 years, was closed without any valid reason or proof. Supercell claims I exploited a bug, but I have never taken advantage of any such thing. I’ve repeatedly asked them to provide evidence or proof, but I haven’t received any satisfyi...

I’ve been locked out of my Hay Day account, even though I’m certain I entered the correct password. When I tried the “forgot password” option, the verification code never arrived in my email. The system says there’s no Supercell ID linked to my email, but when I attempt to create a new account, it s...

I couldn't log in to my account where I played Hay Day. Even though I was sure I typed my password correctly, it was throwing me away. I said I forgot my password, but the confirmation code did not arrive in my e-mail. It says there is no Supercell ID linked to this e-mail, but when I try to make a ...

I simply wanted to change my email on Hay Day through Supercell ID, but I never received the verification code. After trying a few times and contacting support, my account was flagged for suspicious activity, and while playing, I was suddenly logged out and temporarily locked out of my account. Now,...

I forgot my Supercell ID for Hay Day and have been trying to recover my account, but I’m not getting the support I need. Even after providing all the requested information, they’ve failed to resolve the issue. The communication is poor, and none of my questions are being answered. Instead, I’m being...

I’m having an issue with the Hay Day game and customer service is unresponsive. I’m trying to log in with my email, s**********@gmail.com, on my mother's new phone so she can play, but it says a verification code has been sent. However, the code never arrives—not in the spam folder or anywhere else....